bec写作范文

bec写作范文篇一

商务英语写作十种类型模版

12种商务英语信函范文

2008年08月15日13:48 【发表评论】

商务英语信函范文--介绍信

商务英语信函范文--约定

商务英语信函范文--通知与确认

商务英语信函范文--告示

商务英语信函范文--咨询

商务英语信函范文--提示

商务英语信函范文--道歉与解释

商务英语信函范文--感谢信

商务英语信函范文--祝贺信

商务英语信函范文--邀请与答复

商务英语信函范文--宣布访问

商务英语信函范文--活动安排

商务英语信函范文--介绍信

2008年08月15日13:18 来源：中国英语网 【发表评论】

实例之一：

Dear Mr. / Ms.,

This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.

We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.

Yours faithfully

尊敬的先生/小姐，

现向您推荐我们的市场专家弗兰克·琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。

我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。

您诚挚的

实例之二：

Dear Mr. / Ms,

We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.

We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.

Yours faithfully

尊敬的先生/小姐，

我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。

如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。 您诚挚的

商务英语信函范文--约定

2008年08月15日13:20 来源：中国英语网 【发表评论】

实例之一：

Dear Mr./Ms,

Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there.Please let us know if the time is convenient for you. If not, what time you would suggest.

Yours faithfully,

尊敬的先生/小姐

我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于 六月3日下午2：00点拜访您。

请告知这个时间对您是否方便。如不方便，请建议具体时间。

您诚挚的

< 以下为回信范文 >

Dear Mr. / Ms,

Thank you for your letter informing us of Mr. Green’s visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until the second half of June. He would, however, be pleased to see Mr. Green any time after his return.

We look forward to hearing from you.

Yours faithfully,

尊敬的先生/小姐

谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。

希望收到您的来信。

您诚挚的

实例之二：

Dear Mr/Ms,

I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another.{bec写作范文}.

Yours faithfully

尊敬的先生/小姐

我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？

从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。

< 以下为回信范文 >

Dear Mr/Ms,

Thank you for your letter of September 26.We shall be very pleased to see you and

discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 a.m. on Wednesday, October 7, if the time is convenient for you.

We look forward to meeting you.

Yours faithfully

尊敬的先生/小姐

我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。

期待与您见面。

您诚挚的

实例之三：

bec写作范文篇二

商务英语BEC高级写作范文

Reports Resource Planning Manager: Assessment of Suitability for Home-based Working Introduction The purpose of this report is to assess the suitability of my position as Resource Planning Manager for home-based working. Findings My working pattern and that of my colleagues varies from week to week. During certain periods a large proportion of my time is spent doing fieldwork. This is followed by office-based work collating and recording the data collected. Once the results have been recorded, I proofread the colour copies of all reports and maps. As regards communication with colleagues, department meetings are held once a fortnight. At all other times, the individual members of the team communicate either face-to-face or by phone, depending on their location. Apart from official meetings, the same results can be achieved whether I am in the office or working elsewhere. Conclusion It is clear that I would be able to undertake the same duties while working from home for a large proportion of my time. Clearly, some days would be spent in the office for face-to-face communication with colleagues. It would also be necessary to use the technical facilities of the office at times. However, in order to be able to work 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / effectively from home, I would need to be provided with a networked computer and printer. Recommendations I would suggest that I should be given the necessary equipment to work partially from home for a trial period. After this time, further consultation should take place in order to reassess the situation. Letters Dear Mr Zampieri With reference to your letter dated 14 June, in which you requested information about A Cut Above, please find enclosed details about our company and the services we offer. Our aim is always to provide our clients with the best possible combination of food, entertainment and location. By choosing A cut Above, you can relax and enjoy your special occasion while we do all the work. Events catered for by A cut Above include corporate functions such as conventions and Christmas balls and also family celebrations such as birthdays, weddings and anniversaries. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / A Cut Above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. We specialise in using our experience to meet your nees. To help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities. As you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head vaires with choice of menu. To arrange a meeting or for any further information, please do not hesitate to contact myself or Elena Polidoro on 0123 4578. A Cut Above look forward to h

earing from you. Yours sincerely Sinead Walsh Introduction This proposal sets out to examine options for the successful globalisation of ourˉBorders brand. The initial marker under ˉ consideration is Continental Europe. For the purposes of this proposal, we will be considering three aspect of the brand, namely our logo, the ˉ Borders concept and finally, the product itself, ˉBorders wellington 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - /{bec写作范文}.boots. Findings The following findings summarise our key findings. It was found that our existing logo, a pair of wellington boots encircled by the word ˉBorders, is visual enough to be used in markets where English is not widely spoken. Attitudes to outerwear differ throughout Europe and our boots are likely to appeal to different market sectors in different areas. This has serious implications for the benefits we wish to publicise. Although Danish farmers would be willing to purchase such a high quality product, farmers in some countries are unlikely to choose a British brand over a domestic product. However, the very Britishness of the product would appeal to the style-conscious elements of the French and Italian markets, summoning up images of the English upper classes and country houses. Our current product is multi-purpose and as such would not need adapting to suit different sectors of the European market. Conclusions It was agreed that although the present logo and product are suitable for globalisation as they stand, we propose that the Borders concept be adapted for different markets. Recommendations We recommend that further studies be carried out into the marketing strategies best suited to different European regions. 转自:<a href='育路商务英语考试网</a> 转自 育路商务英语考试网 商务英语 高级写作范文 写作范文汇总 商务英语 BEC 高级写作范文汇总 Dear Your counter proposal on the above referenced project has been reviewed and is acceptable in its entirety. We are enclosing an executed copy of the agreement along with two copies for your files. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / We are enthusiastically looking forward to this project and are pleased about having the opportunity to work together. ACKNOWLEDGEMENT AND ACCEPTANCE OF ORDER Date： Date： _ To： To： _ [Customer] We are in receipt of your order as contained in the attached purchase order form. We confirm acceptance on said order subject only to the following exceptions： exceptions： [Describe] _ noted， On exceptions noted， we shall assume you agree to same unless objection is received within ten days of receipt of this notice. Thank you for your patronage. Very truly ACCEPTANCE OF ORDER WITH DELIVERY IN LOTS Date： Date： _ To： To： _ [Customer] _， We acknowledge acceptance of your order as per

your order of _， 19_. The goods will be shipped to you in the following lots： [Specify lots and lots： delivery schedule] 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / _ request We request that payment be made as each lot is received. truly， Very truly， Dear Attached is an accepted copy of your Purchase Security Agreement for the [specify equipment]. There are [number] remaining quarterly payments. Your first quarterly payment will be due on [date] ， and we will mail you an invoice for it approximately one month prior to that date. Please return the remittance portion of the invoice with your check. Agreement， nonUnder the Agreement， this contract is non-cancellable during the term of contract. balance， however， the contract. The balance， however， can be paid off at any time prior to the expiration of the contract. We would like to take this opportunity to express our appreciation for your contract， business. If you have any questions concerning your contract， or if we can way， be of service to you in any way， please let us know. Dear 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / regret， It is with deep regret， that we accept your resignation as [position] of the [organization] you， We can appreciate the demands that this position has placed on you， of and appreciate all of the fine contributions you have made as Dear Thank you for your comments. A copy of your letter has been forwarded to the author for his response. I am sure you will be hearing from him in the near future. found I am pleased that you found our article informative and hope that you will continue to read our publication. Should you have any comments or questions future， in the future，please do not hesitate to write to this office. We value our readership and are proud to have you as a member of our family of subscribers. [position] ACKNOWLEDGEMENT OF APPLICATION Date： Date： _ To： _ [Applicant] To： We appreciate your interest in being employed by our firm. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / you， however， We regret to inform you， however， that the available position[s] has filled， give been filled， and we cannot give your application further consideration at the present time. Your application will be kept on file for future reference should an opening arise. truly， Very truly， Dear We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered. We will be issuing you a refund as soon as we have completed the necessary paperwork for your account. shopping We would like to take this opportunity to thank you for shopping through [name] Our new [specify] catalog should be arriving at your shortly， home shortly， and I believe yo

u will be pleased by some of the beautiful choices our buyers have made this season. Thank you for your patience and understanding and for providing us with providing the opportunity to be of service to you. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / Dear Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers. merchandise se， We will hold your order for arrival of the merchandise， and ship shortly Unfortunately， thereafter. Unfortunately， we cannot provide you with a specific shipping date at this time. Thank you for your anticipated patience in this matter. Dear one Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee's file. So seldom is it that a customer takes the time to write a letter of appreciation， initiative. appreciation， that I feel moved to reward your initiative. certificate， which， presented， Please accept the enclosed certificate， which， when presented， will entitle the bearer to a ten percent discount on the merchandise being purchased at that time. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / This is but a small token of our appreciation of customers such as you， you， upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace. Again， organization， heartAgain， on behalf of our entire organization， a heart-felt thank you. Dear Because Mr. Jones is out of the office for the next two weeks I am acknowledging 20， acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return. If I may be of any assistance during Mr. Jones' absence，please do not absence， hesitate to call. Dear The [product name and model number] that you mailed to us for repair was received on [date] We will be returning it to you as soon as the necessary adjustments are made. We are sorry that you experienced a problem with our product and want to product] thank you for purchasing a [name of product] Dear 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / This is to inform you that we have carefully reviewed your estimate on the parking lot refurbishing. We are planning to contract with you for this work. immediately， We are unable to let this contract immediately， as final approval of expenditures expenditures of this nature must come from the head office in New York. We expect to receive approval or disapproval within the next 30 days. At time， such time， we will contact you with instructions accordingly. If we may be of any assistance in the meantime please feel free to contact this office. _： Dear _： We appreciate your

interest in submitting to us an idea or proposal relative to： to： _ ideas， proposals， Our firm receives many ideas， suggestions and proposals， has many and Therefore， is of its own projects under development. Therefore，it is possible the idea or prooposal you plan to submit to us has been considered and/or may already be in the planning stages. Nevertheless， Nevertheless， we would be pleased to accept your idea or proposal for review， review， provided it is accompanied by this acknowledgement letter signed by letter you. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / that： It is understood that： 1. Samples or other submissions will be returned to the submittor only if return postage or freight is prepaid. 2. The company accepts no resonsibility for casualty or loss to samples in our possession. 3. The company can accept no responsibility for holding any information in confidence. 4. The company shall pay compensation only in the event it， a） accepts it， idea， submittor， c） the idea， b） has received the idea only from the submittor， and c） reaches submittor agreement with the submittor as to terms and conditions. you， If these terms are acceptable to you， please sign where indicated below and return together with your idea or proposal. truly， Very truly， The foregoing terms and conditions are understood and acknowledged. _______________________________ _______________________________ Submittor Dear 爱思英语学习网 爱思英语 - 中国最受欢迎的英语学习网站 - / We are sorry to hear that you have been experiencing problems with your new [name of product]. While we do ask that our customers contact their dealer in the event of a problem， that， case， his problem， we recognize that， in your case， it his would be Therefore， impossible. Therefore， if you will carefully package the unit in its original us， carton and send it to us，our "doctors" will put it through a thorough examination to determine the source of the problem. adjustment justment， If the problem turns out to be a minor adjustment， we shall make the repair and be sure to return the [product] to you within thirty days. If our defective， determination is that the unit is defective， we will send you an immediate replacement. Again， wish Again， I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product]. GUARANTEE RECEIVED， FOR VALUE RECEIVED， the undersigned hereby guarantee absolutely and unconditionally prompt payment of the within Note and agree to pay all collection， expenses fees， cost of collection， legal expenses and attorneys' fees， incurred or paid by the holder of the within Note in the collection and/or enforcement of said Note and the enforcement of this Guaranty. 爱思英语学习网 爱思英语 - 中国最受欢迎的英语

bec写作范文篇三

BEC作文范文及写作点评

BEC作文范文及写作点评

Your department needs to recruit more staff. Your line manager wants you to write a report explaining your requirements and commenting on recruitment methods.

Look at the information below, on which you have already made some handwritten notes.

Then, using all your handwritten notes, write your report.

Write 120-140 words.

作文范文：

Report on staff recruitment

As our company is developing several new products, the department of R&D needs new staff urgently to help design and monitor our products.

Thus we need to recruit 35 new staff, including electrical engineers and product developers. All of them should have at least two years ' experience in relevant field. More specific requirements will finally be decided in a few days.

As to recruitment methods, the disadvantage of relying on recruitment agency is that we need more time and procedure than we can afford. So I suggest we turn to a more direct way of Newspaper advertisement, which has been used many times and proved effective.

Comparing the two newspaper, Echo and Chronicle, we prefer the former

because though it charges £500 more than the latter, the general readers are 400,000 more, most of whom are highly-educated.

We are sure to get reply soon after we launch the recruitment campaign.

考生作文一：

As the new project will be set off this year, our department needs to recruit 35 new emplyees[1]. The new staffs[2][3]

There exists three ways to recruit new staffs[2]: Newspaper(Echo)

advertisments,Recurimet agency, Online recuriment. [4]For the Recuriment agency, the efficiency is low but it probably can offer good[5] qulified people. WHy i chose echo instead of Chronic as it has much more readers with only five hundred dollors higher.

_________________________________________

[1]拼写是BEC作文中很重要的给分原则。

[2]基本词汇不过关，staff 是集合名词，不用复数

[3]这看起来是招聘广告上的东西吧，很抽象。审题要看懂要求，what type of staff 是指要招聘什么部门的员工。

[4]废话一句，可以去掉。题目要求是写出recruitment agency 的缺点，当然任何一种招聘方式都各有优缺，所以直接写disadvantage 。

[5]去掉，形容词怎么能修饰形容词

考生作文二：

Dear Paddy, [1]

Now our company has already put into a right path. I think[2] we should build an[3][4] So we need recruite 35 new staff allocated in 4 departments.

Please check the following list:

Dept. No. Duty

Personnel Dept. 2 Staff Management

Marketing Dept. 5 Marketing research and plan

QC Dept. 5 Control the quality of products

Sales Dept. 20 Product promotion in domestic

International business Dept. 3 Product promotion overseas[5]

It is the best economical method.But it has large limits.And couldn't have the interview face to face.

So after the comparison, I think the second way is most suitable for us. Now I have two choice in Newspaper. One is Echo, the other is Chronicle. Numbers sold each day of Echo is 600,000, and cost of advertisement is just 2500. But The numbers sold each day of Chronicle is 200,000, less than the first, and cost of 2000 is not cheap. Echo could let more readers know this recruition of our company.lSo Echo is our best choice.

How about your considering?

I am awaiting for your advice.

Best wishes,

Jerry [7]

_________________________________________

[1]这不是写信，怎么有称呼

[2]报告中没有主观的表达，去掉

[3]这是什么？

[4]原因不具体，公司至于为了长久发展招聘员工？

[5]这占了报告很大一部分，喧宾夺主了。

[6]跑题了，考题中并没有让考生陈述各个招聘方式的优缺。

[7]这不是报告的格式，整体结构错误

考生作文三：

With the increasing of our new market in New York, our department needs to recruit 35 new staffs in sales area. Totally, there are three ways to recruit our new staff, by recruitment agency, Online recruitment or Newspaper [1]And I suggest our recruitment should be done through the Newspaper advertisement that we used many times before.

There are two major local newspapers- Echo and Chronicle, which (we can choose for our recruiment).[2]

Needless to say we should choose Echo because we can let three times readers

more than Chronicle's know our recruitment advertisment using almost the same money of 2000 pounds.

_________________________________________

[1]句子逻辑不清楚, 改为：the disadvantage of using recruitment agency is it is not cost-effective.

[2]去掉

[3]重要原因没有陈述，BEC中一直都很在意的，成本。

考生作文四：

Report on Staff Recruitment

Our products have taken a big business market[1] last year and the business orders tend to increase. In order to meet production requirements, we need to recruit 35 workers at the begin[2] of the coming year.

There are usually three recruiting methods now, namely Recruitment agency, online recruitment and Newspaper advertisement. I propose to use Newspaper advertisement. As you know[3] it is high cost to recruit worker by Recruitment agency and few workers find job through internet[4], so both of them are[5] not suit for worker recruitment. There are two popular newspapers now -Echo and Chronicle. I think the Echo is better than Chronicle because it has 600,000 pieces sold each day though it cost $500 higher than the latter. It is worth of it. _________________________________________

[1]market share

[2]Beginning

[3]报告类文章谁是读者？怎么主语会用you?

[4]去掉，考题要求中没有提。{bec写作范文}.

[5]改为：do

考生作文五：

Recruitment report

Since our company made a coorperation with the IBM,our department needs to recruit 35 new staffs, so that we could get the work done. The new staffs includes[1] project manager, accountant, translator, and client manager.

I don't think to get a Recruitment agency is good choice. Because the agency just don't understand[2] what we really want. And they all demand a great deal of money. I still think that Newspaper advertisement is the most efficient way to get people we really like[3].

bec写作范文篇四

BEC中级作文模板、句型总结

1

2

A typed or printed heading Date

File or reference numbers Reader’s full name Writer’s full name Subject line A distribution list

You may not need to include all of these items in every memo. What features should be included depend on the memo you are writing.

(For further reference, see Student Book Page 109.)

Reports: Directions are available in Student Book. See Page 81-82.{bec写作范文}.

Letters: Directions are available in Student Book. See Page 79-80.

Appendix:

BEC商务信件写作部分攻略 以下是商业信函的写法：

第一章 格式问题

1. 格式问题：

请同学们在BEC的写作中采用平头式的写法。

3{bec写作范文}.

4

5

bec写作范文篇五

BEC 信件写作范文(1)

商务英语写作范文1

Dear

Your counter proposal on the above referenced project has been reviewed and is acceptable in its entirety.

We are enclosing an executed copy of the agreement along with two copies for your files.

We are enthusiastically looking forward to this project and are pleased about having the opportunity to work together.

商务英语写作范文2

ACKNOWLEDGEMENT AND ACCEPTANCE OF ORDER

Date： _

To： _ [Customer]

We are in receipt of your order as contained in the attached purchase order form. We confirm acceptance on said order subject only to the following exceptions： [Describe] _

On exceptions noted， we shall assume you agree to same unless objection is received within ten days of receipt of this notice. Thank you for your patronage.

Very truly，

商务英语写作范文3

CCEPTANCE OF ORDER WITH DELIVERY IN LOTS

Date： _

To： _ [Customer]

We acknowledge acceptance of your order as per your order of _， 19_. The goods will be shipped to you in the following lots： [Specify lots and delivery schedule]

_

We request that payment be made as each lot is received.

Very truly，

商务英语写作范文4

Dear

Attached is an accepted copy of your Purchase Security Agreement for the [specify equipment].

There are [number] remaining quarterly payments. Your first quarterly payment will be due on [date] ， and we will mail you an invoice for it approximately one month prior to that date. Please return the remittance portion of the invoice with your check.

Under the Agreement， this contract is non-cancellable during the term of the contract. The balance， however， can be paid off at any time prior to the expiration of the contract.

We would like to take this opportunity to express our appreciation for your business. If you have any questions concerning your contract， or if we can be of service to you in any way， please let us know

商务英语写作范文6

Dear

It is with deep regret， that we accept your resignation as [position] of the [organization]

We can appreciate the demands that this position has placed on you， and appreciate all of the fine contributions you have made as [position]

商务英语写作范文7

Dear

Thank you for your comments. A copy of your letter has been forwarded to the author for his response. I am sure you will be hearing from him in the near future.

I am pleased that you found our article informative and hope that you will continue to read our publication. Should you have any comments or questions in the future，please do not hesitate to write to this office.

We value our readership and are proud to have you as a member of our family of subscribers.

商务英语写作范文8

ACKNOWLEDGEMENT OF APPLICATION

Date： _

To： _ [Applicant]

We appreciate your interest in being employed by our firm.

We regret to inform you， however， that the available position[s] has been filled， and we cannot give your application further consideration at the present time.

Your application will be kept on file for future reference should an opening arise. Very truly，

商务英语写作范文9

Dear

We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.

We will be issuing you a refund as soon as we have completed the necessary paperwork for your account.

We would like to take this opportunity to thank you for shopping through [name] Our new [specify] catalog should be arriving at your home shortly， and I believe you will be pleased by some of the beautiful choices our buyers have made this season.

Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.

商务英语写作范文10

Dear

Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.

We will hold your order for arrival of the merchandise， and ship shortly thereafter. Unfortunately， we cannot provide you with a specific shipping date at this time. Thank you for your anticipated patience in this matter.

bec写作范文篇六

BEC中级大作文

大作文真题一: 题目讲解及范文

首先我们来看商务报告的写作要求：

◇You work in the Customer Services Department of a mail-order company. You have been asked to prepare a short report for your line manager about complaints. ◇Look at the information below, on which you have already made some handwritten notes.

◇Then, using all your handwritten notes, write your report.

◇Write 120~140 words.

题目解读

根据商务信函中提到的“1事2人1材料5要点”提示信息归纳，我们可分析出该题中的“1事”为报告顾客投诉情况；“2人”：“你”是邮购公司客服部的员工，阅读者是“你”的顶头上司，即line manager，直译为“直线经理”；“1材料”是1月至3月的顾客投诉统计图表和对三个月投诉原因的百分比分析。

内容与形式

内容方面，商务报告强调材料和手写要点缺一不可，比如报告中应当包括图表数据变化的特征，如2月投诉锐增，3月投诉减少，对应的手写要点１和２是对图表数据变化原因的分析，如2月投诉锐增是因为计算机系统崩溃，而3月投诉减少的原因是引入新的订货系统。又如报告中应提到顾客抱怨的主要原因是投递时间过长，占总投诉的56%，而要点3、4和5是提出减少投诉的方法，如

3

月误投的减少；降低投递时间，内容可展开为增加投递员工或者更好地划分投递区域等；改进所投递产品的质量，重新选择产品生产公司等，这里需要一定的商务背景知识。其实读者不难发现，BEC写作题目体现了提出问题、分析问题、解决问题的思路，在潜移默化地传递着解决商业实际问题的思考过程。

形式方面，商务报告一般需要标题，本题可采用Report on Customer Complaints (2002 Jan.～Mar.)作为标题。主体部分通常采用大写的小标题理清结构：介绍(INTRODUCTION)，概括写报告的目的，比如汇报顾客投诉情况，分析原因，并提出解决办法。发现(FINDINGS)，发现部分应根据内容进行分段，比如按照月份投诉情况和三个月投诉原因分析分成两大部分：首先概括图表特征，包括１和２两个要点，接下来整体分析1月到3月投诉原因的百分比并提出解决办法，包括３、４和５三个要点。段落内部也可以采用商业报告中常用的项目符号标记要点。结论(CONCLUSIONS)，对投诉情况和解决办法进行概括，比如针对顾客投诉问题，已经采取了有效的对策。

范文：

Report on Customer Complaints (2002 Jan.～Mar.)

INTRODUCTION

This report has the purpose of presenting the reasons for customer complaints in 2002.

FINDINGS

The customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system’s breakdown. In March they fell to 230 because an improved order system was introduced.

The reasons for complaints from January to March were analyzed:

●First, the company received complaints for incorrect orders delivered. Such errors were fewer in March.

●Second, the delivering time is too long, and the company has planned to recruit new agents.

●Finally, customers complained about the poor product quality. In order to solve this problem more quality controls have been introduced.

CONCLUSIONS

At the moment not all the customers are satisfied but some measures have been taken to improve their satisfaction.